[ Terms &
Conditions ] [ Warranty Services ] [ Contact
Information ]
With ATM Computers' standard one-year warranty for all components in a new
system (details see below), and one
year warranty for all new parts and accessories, why bother to risk
thousands of dollars for a few bucks less?
We prefer to be honest with our
customers about warranty issues before purchase of our products, rather than to
leave potential confusion or disputes to a later date, when it's too late. So please
take a moment to read our warranty
terms and conditions.
1.
Warranty starts from the invoice date and covers only hardware items.
Software issues are not covered under warranty.
Software issues are not covered by our warranty (virtually they are not covered
by any shop's warranty) because users
of computers have exclusive control of what software to install, how to
configure and what operations to take place. Even most commonly used
software from Microsoft have unclear number of faults and bugs which may cause
unpredictable results under certain configuration, not to mention the
overwhelming number of shareware and freeware available in the internet and from
other unreliable sources. Not to forget viruses/worms are just ill-minded
software aiming to damage computers or steal information from computers.
2.
All new computer system
components include
one (1) year return-to-base
parts and labour warranty (with the exception of monitors, which have three-year
manufacturers' warranty unless otherwise specified).
3.
All new parts and accessories include one (1) year return to base
or return to service centre warranty.
4.
Repair works, second hand systems and second hand parts include thirty
(30) days return to base warranty.
5.
Warranty periods for monitors,
printers, scanners, modems, CD-RW drives and other peripheral devices vary
(minimum one year) and are subject to individual manufacturer’s
warranties. ATM Computers normally does not handle warranty work directly for
some of these items (some
items are to be returned to manufacturers' service centres). Ink cartridges and laser toner cartridges cannot be
returned after they are opened.
6
ATM Computers is not responsible
for data loss incurred during warranty or service period. Data
corruption and data loss can occur due to hardware fault, physical impact,
software malfunction, virus attacks, hacker attacks, users' operational mistakes,
environmental issues and many other factors. Theoretically it can occur at
any point of time, including during the time the computer systems or data
storage devices are being serviced by our professional staff. While ATM
Computers staff will be extremely careful and take all precautions and measures
whenever it is necessary and feasible about users' valuable data, we do not take
final responsibility for customers data security and integrity. Data
backup is customers' own responsibility. Customers are urged to have at
least two back up copies of critical data.
7.
ATM Computers is not responsible
for any damage incurred to and/or caused by items not purchased from ATM Computers.
8.
Warranty does not cover damage,
malfunction or failure resulting from accidents, virus, misuses or
misapplication, improper or unauthorized repair, neglect, modification or use of
unauthorized parts or accessories, or improper voltage.
9.
ATM Computers does not recommend
or support CPU over-clocking. Customers doing so void warranty.
10. ATM Computers is not obliged to
configure settings for a particular network or ISP that ATM Computers is not
associated with or paid for by customers.
11.
The warranty is void if
the serial number or shop label is removed.
12.
All systems and parts remain
property of ATM Computers until fully paid and invoiced for.
ATM Computers endeavors to make warranty services a
smooth experience for our customers.
ATM Computers handles warranty work for all desktop
systems and server systems and most of their components sold by ATM Computers within
their warranty periods. ATM normally does not
handle warranty work for many of peripherals, accessories and consumables (see
number 5 above in Warranty Terms and Conditions
section).
For ATM covered warranty items, all you need to do is
to bring in the faulty systems or components. ATM staff will firstly
verify the fault before further actions to be taken. Depends on the age
of the systems or components, availability of individual components and complexity of the
problems, waiting period can range from a few minutes to a few weeks.
For manufacturer covered warranty items, see below
for contact information for service centres.
If assistance is needed or any doubt please contact our support staff.
